Shipping

US ORDERS

We currently use UPS and USPS for shipping orders within the United States. All orders ship within 3-5 business days (with the exception of fabric by the yard, wallpaper, and framed original paintings). Below is a breakdown of how each product is sent:

• Original Artwork, Pillows, Fabric by the Yard* , and Wallpaper* : UPS ground with tracking.

• Products under "Home and Gift", and Prints : USPS Priority Mail with tracking*

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.

If your package requires a signature, we are not responsible for any charges incurred for refused packages, and/or packages requiring signatures that were not picked up from access points in a timely manner. In the case a package is refused and/or returned to us, the fees to re-ship the original package will be invoiced to the customer.

International Orders

We do not currently ship internationally at this time.*

We are currently a small studio and do not have the man power to offer international shipping.

We plan to offer this service in the future so please check back soon!

If you would like our designs on products please visit the Spoonflower.com.

*Shipping Policies do not apply to purchases via third party websites such as Spoonflower, Society6, etc. Shipping rates, Returns, and Exchange policies only apply to items purchased from, shipped from and sold by marybaltzell.com. For purchases from third party sites please visit their respective sites for the rules, rates and polices. marybaltzell.com is not responsible for items that sold by or ship from from third party sites (Spoonflower, Society6, etc) nor does marybaltzell.com handle any return or exchange request from third party sites.


Returns

All paintings, prints, fabric by the yard, wallpaper, and sale items are final sale.

All goods must be checked upon receipt. Please contact us within 7 days of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.*

*Shipping Policies do not apply to purchases via third party websites such as Spoonflower, Society6, etc. Shipping rates, Returns, and Exchange policies only apply to items purchased from, shipped from and sold by marybaltzell.com. For purchases from third party sites please visit their respective sites for the rules, rates and polices. marybaltzell.com is not responsible for items that sold by or ship from from third party sites (Spoonflower, Society6, etc) nor does marybaltzell.com handle any return or exchange request from third party sites.


Customer Service

We are here to help — send us an email, we'd love to hear from you!

Customer Service Contact: 

info@marybaltzell.com

Customer Service Hours: Monday thru Friday, 10:00am – 5:00pm EST

*Shipping Policies do not apply to purchases via third party websites such as Spoonflower, Society6, etc. Shipping rates, Returns, and Exchange policies only apply to items purchased from, shipped from and sold by marybaltzell.com. For purchases from third party sites please visit their respective sites for the rules, rates and polices. marybaltzell.com is not responsible for items that sold by or ship from from third party sites (Spoonflower, Society6, etc) nor does marybaltzell.com handle any return or exchange request from third party sites.